After submitting, you'll receive a confirmation email with your ticket number. For urgent, service-impacting issues, we prioritize accordingly — make sure to select "Urgent" above.

Response Times

  • Urgent issues
    Prioritized immediately
  • Per-Incident
    Within 24 hours
  • Basic Plan
    Within 48 hours
  • Pro Plan
    Within 24 hours
  • Enterprise
    Same day

Prefer to email?

Reach us directly at:

support@simphonydesk.com

Need ongoing coverage?

Monthly plans start at $149/mo for up to 3 incidents with Oracle escalation handling included.

View Plans