Everything you need to keep Simphony running — and your team trained on it.
Don't need a monthly plan? Submit a ticket for a specific issue and we'll handle it — fast. No commitment, no retainer.
Item creation, modifier groups, pricing, menu availability windows, combo meals, course sequencing, and screen design.
Printer mapping and routing rules, kitchen/bar/guest check templates, output device troubleshooting, and print group setup.
Workstation configuration, device registration, peripheral setup (cash drawers, card readers), display issues, and client updates.
Shift4 integration errors, credit card processing failures, tip adjust issues, settlement problems, and payment driver config.
Revenue center setup, order type config, tender configuration, discount and promo programming, tax rules, and service charge setup.
We open, manage, and follow up on Oracle support service requests on your behalf — so you're not sitting on hold or waiting days for a callback.
Starting at $95/incident. You'll get a quote before we start on complex issues.
Ongoing coverage for your property. Predictable cost, priority response, and a dedicated resource who actually knows your setup.
Live remote sessions tailored to your actual menu and configuration. Not generic Oracle documentation — real hands-on walkthroughs of your system.
For servers, bartenders, and front-of-house staff. Covers daily operations end to end.
Up to 10 attendees · $199/session
Book This Session →For floor managers and F&B supervisors who need deeper system knowledge.
Up to 5 attendees · $299/session
Book This Session →For IT staff and system administrators managing Simphony at the property level.
Up to 3 attendees · $399/session
Book This Session →Multi-session curriculum for onboarding new properties, post-upgrade training, or full team rollouts.
All sessions conducted via Zoom or Microsoft Teams. Sessions can be recorded for your team's future reference.