Pricing — SimphonyDesk

Basic

^$149/mo

For single-outlet properties with occasional needs.

✔ 3 incidents/month
✔ Email & ticket support
✔ 48-hour response SLA
✔ Oracle escalation handling
— Remote sessions
— Training sessions
— Multi-property

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Most Popular

Pro

^$349/mo

For busy restaurant groups and multi-outlet hotel F&B.

✔ 10 incidents/month
✔ Email + remote session support
✔ 24-hour response SLA
✔ Oracle escalation handling
✔ Remote sessions included
✔ 1 training session/month
— Multi-property

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Enterprise

Let's Talk

For hotel management companies and large F&B operators.

✔ Unlimited incidents
✔ Dedicated support hours
✔ Same-day response SLA
✔ Oracle escalation handling
✔ Custom training program
✔ Proactive config audits
✔ Multi-property coverage

No monthly commitment. Submit a ticket for a specific issue and pay per resolution. You'll receive a quote before we start on any complex work.

Service	Starting Price
Menu edit / item or modifier fix	$95
Menu build (new menu or section)	$125
Printing setup & troubleshooting	$95
Workstation configuration / registration	$95
Payment / Shift4 troubleshooting	$125
Configuration & programming	$125
Config export / reporting setup	$75
Oracle SR / vendor escalation management	$95
Complex / multi-system issues	Custom quote

All per-incident work includes documentation of what was done and why. No mystery fixes.

Submit a Ticket

Live remote sessions via Zoom or Teams, tailored to your actual menu and configuration. Sessions can be recorded for future staff onboarding.

Session	Attendees	Price
Floor Staff Fundamentals	Up to 10	$199
Supervisor & Manager Training	Up to 5	$299
IT & Admin Training	Up to 3	$399
Custom / Multi-Session Package	Varies	Contact us

Book a Training Session

FAQ

Common Questions

No — monthly plan incidents reset each billing cycle. We recommend choosing the plan closest to your typical monthly volume. You can always upgrade if you need more.

We'll let you know before any additional charges. You'll always get a heads-up if work is going to exceed the standard per-incident price. No surprise invoices.

Yes, anytime. Changes take effect at the start of the next billing cycle.

Yes — Simphony 2.x, Simphony Cloud (SaaS), and hybrid environments. If you're not sure what version you're running, just mention it in your ticket and we'll figure it out.

Yes. For issues that require Oracle involvement, we open the service request, manage the communication, and follow up so you don't have to sit on hold or wait days for a callback.

We accept all major credit cards via Stripe. Monthly plans are billed automatically. Per-incident work is invoiced after the fix is delivered.

Simple, Transparent Pricing

Common Questions

Not sure which option is right for you?